Company Information
Hearthforge is owned and operated by:
- Registered Name: LUXSIGAMES LTD
- Company Registration Number: 17220722
- Date of Incorporation: 14 May 2026
- Registered Address: 30 Bruton Way, 2nd Floor, London, England, United Kingdom, W13 0BY
- Jurisdiction of Incorporation: England & Wales, United Kingdom
All references to "we", "us", "our", or "Hearthforge" in these Terms refer to LUXSIGAMES LTD.
1. Acceptance of Terms
By creating an account or using Hearthforge, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.
2. Age Requirement
You must be 18 years of age or older to create an account or make purchases on Hearthforge.
3. User Accounts
- One account per person — multiple accounts are prohibited
- Account sharing is not permitted
- You must provide accurate and truthful information at registration
- You are responsible for maintaining the security of your account credentials
4. Account Termination
We reserve the right to suspend or terminate accounts that violate these terms, without refund of virtual currency or purchased items.
5. Virtual Currency
- Gold is a virtual in-game currency with no inherent real-world monetary value
- Purchased gold is non-refundable except as required by the EU Consumer Rights Directive
- Gold earned through gameplay (wins, quests, rewards) has no cash value
- The withdrawal feature converts gold to EUR at our sole discretion and may be modified or discontinued at any time
5a. Gold Sell Rate & Withdrawal Fees
When you sell (withdraw) Gold back into real currency, the following rate and fees apply:
- Gold sell rate: 50 Gold = €1.00. This is the same fixed rate used for Gold purchases (deposits) and is applied to the gross value of every withdrawal.
- Withdrawal fee: A platform fee of 10% is deducted from the gross EUR value of each withdrawal. This is distinct from, and must not be confused with, the 5% fee applied to Gold deposits.
- Worked example: Withdrawing 500G yields a gross value of €10.00; a 10% fee of €1.00 is deducted, resulting in a net payout of €9.00.
- Minimum withdrawal: 500 Gold per request.
- Eligibility: Withdrawals are only available after at least one real-money Gold purchase has been made, and require a saved payment method (card or SEPA).
- Limits: The total amount that can be withdrawn is capped by your cumulative real-money deposits. The applicable rate and fee are displayed in the Withdraw Gold panel before any withdrawal is confirmed.
The sell rate and withdrawal fee are subject to change; the rate and fee in effect at the time a withdrawal is submitted are the ones that apply, and are shown to you before confirmation.
6. Payments, Security & Compliance
All EUR purchases are processed securely in compliance with industry standards:
- PCI DSS Level 1 — All payment card data is handled in accordance with the Payment Card Industry Data Security Standard. We never store full card numbers on our servers.
- 3D Secure (3DS2) — All card transactions are authenticated using 3D Secure 2.0 protocol, providing an additional layer of verification through your bank or card issuer.
- SSL/TLS Encryption — All data transmitted between your browser and our servers is encrypted using TLS 1.3.
- Alternative Payment Methods — SEPA Direct Debit, Open Banking, and other alternative payments are processed through PCI DSS compliant payment service providers.
Refunds are available within 14 days of purchase for unused gold bundles, as required by the EU Consumer Rights Directive. To request a refund, contact support@hearthforge.com.
7. Prohibited Conduct
- Cheating, exploiting bugs, or using automation tools (bots)
- Harassment, hate speech, or abusive behavior toward other players
- Real-money trading of accounts, cards, or gold outside the game
- Attempting to reverse-engineer or interfere with game systems
8. Intellectual Property
All game content, artwork, card designs, and code are the intellectual property of Hearthforge. Unauthorized reproduction or distribution is prohibited.
9. Governing Law
These terms are governed by the laws of the European Union. Any disputes arising from these terms shall be subject to the jurisdiction of the competent courts of the EU.
10. Changes to Terms
We may update these Terms of Service at any time. Users will be notified of material changes at least 30 days in advance via email. Continued use of the service after changes take effect constitutes acceptance.
11. Contact
For questions or support: support@hearthforge.com
LUXSIGAMES LTD · 30 Bruton Way, 2nd Floor, London, England, United Kingdom, W13 0BY · Company No. 17220722
Last Updated: May 2026
